At She Elegances, we understand that selecting the perfect accessory is a personal experience where every detail matters. Your feedback is invaluable to us, and we are committed to addressing every concern with care, respect, and efficiency.
This policy outlines how we manage grievances related to our products, services, or overall customer experience. Our approach is guided by transparency and fairness, ensuring each issue is resolved promptly and communicated clearly.
When this policy refers to “we,” “our,” or “us,” it denotes She Elegances. References to “you,” “your,” or “customer” represent our valued users, whose satisfaction drives every decision we make.
We comply with all applicable laws to review and resolve concerns thoroughly. If any part of your experience falls short, you can trust us to listen carefully and work collaboratively toward a fair solution. Your trust is our priority, and we aim to make every interaction smooth, reassuring, and positive.
A grievance refers to any dissatisfaction or concern you may experience while interacting with us. This may include receiving a damaged or incorrect product, shipping delays, payment concerns, difficulties with returns or refunds, or unsatisfactory customer support.
We encourage you to share such concerns openly. Bringing them to our attention helps us identify areas for improvement while ensuring your issue is resolved fairly and without delay.
Your feedback plays a key role in enhancing our services. By sharing your experience, you help us create a smoother, more enjoyable shopping journey for all customers.
Shopping for accessories should always feel enjoyable and stress-free. If an issue arises, we make it simple to raise a grievance:
Visit Our Support Pages – Go to the “Contact Us” section on our website.
Select the Relevant Issue – Choose the option that best describes your concern so it reaches the right team quickly.
Provide Complete Details – Share your order ID, describe the issue clearly, and attach any supporting photos or documents.
Once submitted, our support team will carefully review your concern and provide a resolution tailored to your case.
If your concern remains unresolved, you have the right to escalate it for further review. To ensure impartiality, She Elegances has appointed a Grievance Redressal Officer who reviews escalated matters in compliance with the Information Technology Act, 2000, and other applicable regulations.
You can contact our Grievance Officer directly at lunariflowtechnology@gmail.com. Every escalation is handled with seriousness and a commitment to achieving a fair resolution.
We recognize that each accessory you choose is personal, and any disruption can be frustrating. That’s why we follow a structured resolution process:
Prompt Acknowledgment – Within 48 hours of receiving your grievance, you will get a confirmation email.
Unique Tracking – Each complaint is assigned a ticket number so you can monitor progress.
Timely Resolution – Most grievances are resolved within 7 working days, unless specific legal or procedural needs extend the timeline.
Transparent Communication – You will receive regular updates until your grievance is fully resolved.
A grievance is considered closed under the following circumstances:
Resolution Accepted – The solution provided addresses your concern and meets your satisfaction.
No Further Response – If no reply is received from you within a reasonable time after we propose a resolution.
Final Outcome Delivered – Once a final decision has been shared in line with our processes and applicable laws.
This ensures every grievance is handled thoughtfully, fairly, and with your satisfaction in mind.
Choosing accessories should be joyful, not stressful. If you have questions, need clarification, or want to share feedback, reach us at lunariflowtechnology@gmail.com. Our support team is ready to respond promptly, ensuring your shopping experience remains seamless and enjoyable.
At She Elegances, we are committed to making your accessory shopping smooth, secure, and enjoyable. As guidelines evolve, our policies may be updated periodically.
For the most current information, please review our Terms of Use and Privacy Policy pages. Your feedback helps us improve continuously, so we can bring style to your doorstep with confidence.
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